Find answers to common questions and get the most out of the App.

Quick Help

List

Want to Start Over? Reset Your List
  1. Open Settings
  2. Tap 'Reset Your List' to start fresh

Matches

Can’t See Your Partner’s Names?
  1. Check the email address used in the application on your spouse's phone (Settings / Profile)
  2. If the email is not correct, go to your settings / Profile
  3. Indicate your partner's e-mail address
  4. link example
  5. That's it! Now check your matches in the menu
Lists Not Syncing? Try This

If your lists don’t match, a quick re-sync should fix it.

Follow these steps:

  1. Open Settings
  2. Tap ‘Resynchronize Your List’
  3. Return to your matches and refresh the page

Fixing Name Pronunciations

Can’t Hear the Name? Here’s the Fix
  1. Press and hold the sound icon
  2. Make sure your media volume is turned up
The name pronunciation screen is empty?
  1. If the screen is empty, it means that your phone uses a different voice engine than Google
  2. Go to your phone's settings and find the 'text-to-speech' parameter
  3. Change the engine to Google
  4. Relaunch the application

Miscellaneous

How to update your settings?
  • Click on the icon in the menu at the top left
Want to Delete Your Account?

⚠️ This action cannot be undone

  1. 1. Go to Settings > Profile
  2. 2. Tap ‘Delete Account’ (This cannot be undone)
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